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FAQ

Frequently Asked Question

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Afterpay, Apple Pay, Google Pay, and direct bank transfers (where applicable).

Is it safe to make payments on your website?

Yes, absolutely. Our website uses SSL encryption and secure payment gateways compliant with PCI DSS standards to ensure your payment and personal details are protected.

Do you charge GST on purchases?

All prices shown include the 10% Australian Goods and Services Tax (GST) unless otherwise stated.

Can I change or cancel my order after placing it?

Orders can only be changed or cancelled before dispatch. Once shipped, you’ll need to follow our returns process. Please contact our support team as soon as possible if you need to make changes.

Do you ship Australia-wide?

Yes, we deliver to all states and territories across Australia, including regional and rural areas. Shipping times may vary depending on your location.

How long does delivery take within Australia?

Standard delivery usually takes 3–7 business days, while express shipping options are available for most metro areas and take 1–3 business days.

Do you offer free shipping in Australia?

We offer free standard shipping on all orders over AUD $100. Orders under this amount incur a flat shipping fee.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.