Order Policies

We want your shopping experience to be smooth and transparent.
Please review the policies below before placing an order.

Order Changes or Cancellations

To request a change or cancellation, contact us immediately.
Once an order has been packed or shipped, it cannot be changed or cancelled.

Returns & Exchanges

We accept returns for unused items in original condition within 14 days of delivery.
Certain items such as scent products, opened packaging, crystals, personal items, or clearance items may not be eligible for return.

Return shipping is the responsibility of the customer unless the item is incorrect or faulty.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours with photos so we can assist with a replacement or refund.

Out-of-Stock Items

If an item becomes unavailable after purchase, we will notify you and provide:

• A refund, or
• A replacement of equal value (based on your preference).

Custom or Special Orders

Custom, pre-order, or special-order items cannot be cancelled or returned unless faulty.